App constantly crashes and have to force close the app. No way to turn off alerts on movement alert every 3 seconds. 3. 6. Although I run in modem mode, it have not had to open any ports on my router for the Yale burglar alarm. We appreciate your patience and understanding during this time. I setup the lock before installing to test. My app wont load ; How is the external siren powered? As a Very Insightful Person, I'm here to share my knowledge. Samsung support had me delete the classic app … The pir being intermittent was not a complete system failure and as mentioned in point one is not relevant to the posters problem , which as I see is down to misunderstanding the system. Bought Yale burglar kit as well they say you can link them. If you've done this already and the Nest Connect is ~50ft direct line of sight of the Nest x Yale Lock, we suggest contacting Nest x Yale lock as the hardware support for this product is exclusively handled by Yale since they manufacture the product. I have recently bought a Nest Yale Lock with Nest Connect. You'll receive email notifications for new posts at. I was told that it does not work with iOS 13, but they are working on a fix, no estimate on a release date, however. ‎05-02-2020 Otherwise, the lock works fine, the keypad is a dream, and the app is very good. I spoke to Nest Chat and we tried everything suggested and finally was passed over to Yale, who I am waiting a response from. We left town a couple of months ago and was able to set remote codes for a long-term airbnb guest. When I try to pair the lock with Nest Connect using the Nest app on an iPhone, I get to the last step with the pulsating blue light on the lock for about 3 minutes before getting the message “your lock couldn’t connect to any Nest products.”  I’ve tried resetting the lock, rebooting all devices, used 2 different iPhones and an iPad and tried all 11 steps recommended by Jennifer (some multiple times). Reply We're committed to dealing with such abuse according to the laws in your country of residence. Developed from the material up, it uses far less code than its predecessors, idea A outstrip, simpler user experience. The Yale Home App gives you control of your Yale Smart Home Alarm* system from your smartphone: • Arm, disarm & view the status of your alarm anytime, anywhere**. to add an additional pin code for the keypad and it would also be used for AirBnB use. This will remove the reply from the Answers section. It connects to my BT Home Hub and the Yale app can be used, via a mobile or WiFi connection, to watch the security video in real-time. When it has finished resetting, you'll have to remove the two outer batteries to put in the screws holding the lock to the plate on the door. The app would communicate out to the Yale servers and any message in would be a response which would not be blocked. However, I could not get the thing to connect to HomeKit. – Smart WiFi & Wired CCTV The engineer came out and was initially stumped (making me feel better) but managed to get it working and the new lock was not required. 5. Reproduction in whole or in part without the express written permission of Yale Security Inc. is prohibited. General SmartThings Discussion. • Receive notifications when your alarm is armed, disarmed, or when it detects an intruder. Version History. Whilst, searching for answers I see I am not the only one with this issue and the product does not do what was advertised. Hard resetting the lock does not fix the issue for everyone. Is there a way to solve this issue? A few questions — what is the distance between the Nest Connect and the Nest x Yale lock? Working with Google Home. You may see their contact information by clicking this. Cannot add IP cameras, even though software gives you option. on 13:23. Google takes abuse of its services very seriously. ---------------------------------------------------------------, Blocked internet ports on the Virgin Media network. 18:18. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Yes, I’ve restarted Nest Connect many times. Watch Queue Queue. We found the following personal information in your message: This information will be visible to anyone who visits or subscribes to notifications for this post. :). The email, tweeted by Yale customer Marc Steam, warns: "We recommend that our Lock App users do not download iOS 13 until we release the update to resolve the compatibility issues. Only thing left is the hard reset. Apple may not allow this for security reasons. Bought Yale burglar kit as well they say you can link them. Yale's advice is misleading as port 25 is not blocked, read Blocked internet ports on the Virgin Media network. 98 Ratings. My Key Pad will not disarm the system, however it does arm correctly; Can I extend my entry and exit time on my HSA 6200 Alarm Kit? We then proceeded to install the Lock on a very expensive new front door. I kept on at Yale Customer Service. Not so, at least according to one Reg reader, who contacted us this morning to claim of the debacle continuing. Once installed we followed the procedures as stated by the app. The fact that the lock had paired previously to the app is very frustrating. This site uses cookies from Google to deliver its services and to analyze traffic. We then proceeded to install the Lock on a very expensive new front door. Why does the Next Connect show the assisting device as the best hello when it is connecting but when the lock tries to connect it says assisting device instead of showing and naming the connect device? I hope this works for others. If it is already locked it does correctly show the "Locked" status. We have followed the help guides here with no luck. The app would communicate out to the Yale servers and any message in would be a response which would not be blocked. These include Google Home Hub, Google Home, and Google Home Mini. Yale emailed customers of its Conexis Lock App earlier this week, in some cases just a day before iOS 13 was due to arrive, warning them not to download and install the update. Learn more, Have I helped? The distance between Nest Connect and the lock is 2 feet. App constantly crashes and have to force close the app. Go to the Legal Help page to request content changes for legal reasons. If it seems to be helpful, we may eventually mark it as a Recommended Answer. The Linus Connect bridge does however allow the Yale app to remotely control the lock e.g. Back to top Smart Wired Gen 2. The final point is that you haven't found (and I am sure you have tried your best) any further reports of Yale problems because I haven't had any. 6 Aug 2019 . WireGuard: The newest of these protocols, WireGuard combines reportedly excellent security with great speeds. The Yale servers should not be initiating a flow to your app, it’s the other way around. I have recently bought a Nest Yale Lock with Nest Connect. Sign in to ask the community Nest Yale Lock not connecting to app getting error T026 4060. 8. Selly04 , 23/04/2018. How do I enable Geo-location notifications? Cannot add IP cameras, even though software gives you option. Open the Yale Access App and navigate to the lock in the keychain; Go to the guest list and select the contact and then choose REMOVE SELF ; You will be prompted to verify that you would like to remove the user, in this case yourself, from the device. 7. App not working well since ios11 update! 09:48. IT has native underpin in Windows, iOS and past versions of OS X/macOS. This reply will now display in the answers section. 3. 18:11, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Every so often I get complaints from clients saying their smart locks are driving them crazy because they are not working properly. Thread Common App and Yale not working Author Date within 1 day 3 days 1 week 2 weeks 1 month 2 months 6 months 1 year of Examples: Monday, today, last week, Mar 26, 3/26/04 Restart the device assisting with pairing (e.g. on Playback crashes on app and XVR. Version 1.9.84 * System updates and fixes. 5. Post contains harassment, hate speech, impersonation, nudity; malicious, illegal, sexually explicit or commercial content. Have you tried uninstalling the app, rebooting the device then re-installing the app? Classic App stopped working with Yale Locks (26 April 2019), Rboy lock mgr. YA-SA-FLYER Note: This lock is not for use with the Yale Assure app If I go into devices, Ring base station and choose the lock the Lock toggle in the top section is able to lock and unlock the Yale lock. It's a little difficult to insert the batteries while holding the reset button down. also port 25 is an SMTP server. This should have been a seamless install. I tried everything and finally broke down and called tech support. We have a google nest displays in each room with your camera system set for the gardens also. What Yale app do I need to download? YOU CANT! If the software is written correctly you should need no ports open. I had to try this several times before getting the red light and audio message, probably because I didn't hold the reset button long enough after inserting the 4th battery. Our automated system analyzes replies to choose the one that's most likely to answer the question. By clicking OK, you consent to the use of cookies. 15:55, on I just installed a new lock and set up the Nest connect device about 2 feet from the lock. To turn them on, go to. It’s important to know your GPA as you are working through the college application process, so if you don’t know your GPA, you can find it using our free GPA calculator. on When you submit a report, we'll investigate it and take the appropriate action. Enable airplane mode, enable Bluetooth and Wi-Fi. This video is unavailable. ‎06-02-2020 5 Jun 2020. Can not add motion zone on app or XVR. Thank you. 16:48, BQM, Test for outgoing ports and SSL/L2TP VPN test, on I put the next connect touching the lock and still won't connect. How loud is external/ internal siren? Watch Queue Queue 15:48, Thanks Tudor, I'll ask the Yale team about the points you made and see what they say.....my problem is that Yale says it's Virgin's error and Virgin saying it's Yale's and I'm lost in the middle as its become too technical for me to know either way, on Bought the Yale easy fit telecommunication alarm and the 720hd cctv kit. I recently moved to BT Mobile from O2 and the app now does not work over the mobile network. Take a single battery our for at least 20s, You should hear the welcome message thing where it then says "press the Yale logo to begin", Now, press and hold the inside button (like the app setup tells you), It should now (finally) blink and say it is ready to be added via app. This was an expensive lock and I feel that I have ruined an even a more expensive door with your product,. We have reset, rebooted all devices required. Yale VPN not working: Secure and Casually Installed A Yale VPN not working guest, on the user's computer or mobile device connects. We appreciate you doing the steps I've provided. Little tricky but all done correctly. However, you can insert 3 batteries first without holding the button down and then hold the reset button down while you insert the remaining battery. I will try that then the piece of crap goes back and I buy a Amazon one. Your notifications are currently off and you won't receive subscription updates. Did the entire list of stuff and won't connect. How do I reset my system? Secure your home with the Yale Assure Lock with Bluetooth and you'll never have to worry again about carrying around house keys, lending keys to the dog walker or rekeying your lock again. My alarm regularly sounds but there are no messages shown on the app. Ratings and Reviews See All. ‎05-02-2020 (Lock only) verify cable from keypad is seated securely. Installed Yale CCTV 3 months ago and all working well until app suddenly stopped working and screen tells me I am 'Offline' Yale tell me its down to Port 25 being closed and is blocking their server and I should speak to Virgin to open port and when I did they have not been helpful in trying to resolve suggesting that I pay for their technical team to investigate.....very frustrated having wasted so much time on this. 3. I think the Yale people do not know what they are talking about. Keep pestering Yale. Some community members might have badges that indicate their identity or level of participation in a community. Have you also tried restarting the Nest Connect? 10:00, Thanks Alessandro, I have the Virgin Super hub 3 but no idea if that has 1Gb port or whether this can be used in modem mode. Yale will not be responsible for any charges you may incur for usage of this App. You do not want an open smtp on your network. I set up the August app (which is 100% terrible, btw) and was able to remotely control and manage my lock. I have just downloaded the Yale cctv app but am having problems connecting the cameras all I am getting on my iPhone is fail to get channel number ,is there something else I should be doing 13:21. Why is my DVR not recording footage? ‎05-02-2020 I am running the second generation Yale CCTV in my house. on After many attempts to reset everything, that was the only solution. Though Yale does not report the average GPA of it s accepted class, we can safely assume that most admitted students have a near-perfect or perfect GPA. Version 1.5.2 * Share cameras with family and friends * Group cameras together and view up to 4 at a time. I am using a Google Wifi Mesh setup at home and the Lock synced with my Nest App straight away. Community content may not be verified or up-to-date. ‎05-02-2020 What’s New. I have a Yale Assure SL with the August connect module. “Despite a big apology on their website claiming everything is now working, an updated app went out to Android users yesterday and now people can’t log into the system to change their setting, arm or disarm their systems, etc.” Furthermore, we tried moving every device  closer still did not work. Some of the App functions do not seem to be working; I can’t view live streaming in the app? the Nest Connect when pairing a Nest x Yale Lock). Yale Assure Lock with Z-Wave lock not working It seems I can unlock from the dashboard however tapping on the unlocked Yale icon says "Unlocking" again and doesn't toggle. Thanks for reaching out and welcome to the Google Nest Community! YOU CANT! Add to favorites. I'm facing the same T026 issue and this is really frustrating. 4. Failed to attach file, click here to try again. Our automated system analyzes the replies to choose the one that's most likely to answer the question. I am an avid fan of this technology., However, the days I have committed to getting this working only to have this issue is not good enough. This website uses cookies. **Only works with the Yale Real Living Assure Lock with Bluetooth (YRD446)** Lose Your Keys. Are you sure you want to continue? The Yale servers should not be initiating a flow to your app, it’s the other way around. IKEv2 (Internet Key workplace version flub, generally with IPsec): This is a new-ish standard that is real invulnerable when properly implemented. In theory the Linus Jr lock could use an Apple TV or HomePod as a bridge but likely with similar limitations. Not what you need as you come home from work. on Click Mark as Helpful Answer or use Kudos to say thanks, on Playback crashes on app and XVR. ‎05-02-2020 I setup the lock before installing to test. What’s New. I don't work for Virgin Media. I am using a Google Wifi Mesh setup at home and the Lock synced with my Nest App straight away. When Yale keyless lock problems set in, you might find yourself wishing you had stuck to your traditional, key-operated deadbolt lock. For Good. Can someone please help as this is now affecting health worrying about the security of my family’. I have installed lots of smart locks in homes and commercial buildings. troubleshooting . 98 Ratings. Find community discussions. 7. ‎05-02-2020 Post is disrespectful, about third party products or contains unrelated content or personal information. Little tricky but all done correctly. Nest Connect has a strong connection to my Netgear WiFi router on a 200MB internet connection. Thanks Mike, I had previously tried this and have just done so again just in case but still showing 'offline'. Why are my devices not learning in to my system? Make sure assisting product is awake and it is within distance. No way to turn off alerts on movement alert every 3 seconds. You will lose what you have written so far. Can someone from nest or Yale please help. If the software is written correctly you should need no ports open. 15:42, on ‎05-02-2020 What should I do? I've also spent hours on this may have a solution for others ... and it isn't anything posted elsewhere. The current version of the Nest x Yale smart lock works very well with all the Google Home hubs in voice assistance, so you do not need to worry about them. Loading. Try manually entering the entry key instead of scanning. I haven’t set up my app within the 3 hour set up window. We are experiencing longer than normal wait times for support. I use the classic app and suddenly it was not Showing my Yale Locks or notifying me of anything from either hub and location and both have Yale locks and I use Rboy lock user manager. Can not add motion zone on app or XVR. April 27, 2019, 5:36am #1. Version History. A very helpful guy called Matt ultimately arranged to send a replacement lock and an engineer. ‎06-02-2020 2.4 out of 5. 6. You will lose what you have written so far. You'll know if the reset has been accomplished because the button on the outside of the lock will flash red and it will say that it is erasing all settings. Sami1. Yale VPN not working: 10 facts everybody needs to know Police can't track live, encrypted VPN traffic, but if. I had the same issue. You likely need a better router with 1Gb ports and use the hub in modem mode. Been on hold with Yale for the last 20mins. ‎07-02-2020 Thanks VIP for the link and that is something I'll go back to them about. Yale will not be responsible for any charges you may incur for usage of this App. The lock simply can’t connect tot the Nest device plugged in beside it. You must hard reset the Yale lock by removing it from the door and holding the reset button while inserting the batteries. Didn’t find it? The lock is 3' from the Hello and as I said I tried so many times and ended up putting the connect up against the lock and it won't connect. We'll get back to you only if we require additional details or have more information to share. Easy to follow instructions on how to set up the Yale Link app to control your Yale 3109+ or 4109+ Digital Door Lock. 4. Hi there. Once installed we followed the procedures as stated by the app. I spent many hours on this. Thanks for posting to the Google Nest Community Forums. * Schedule loop recording * Schedule movement detection * Link from motion events to the recording * Requires an Mini-SD Card or DVR * View cameras as a list … When getting to the stage of connecting the lock to the app it fails, with an error code of T026 (4060). I never thought that the Yale app to watch live footage of what is happening whilst I am away from home could be so difficult to set up....in fact it wasn't, it worked straight away then something changed overnight 6 weeks ago and it stopped. I've tried all the recommendations made here and still no luck. I expected better product quality. Discard post? 8. I have done some further digging on web and am being advised to go to Advanced Settings then Port Forwarding and enter data into Local Start Port/End Port then do something with Trigger range, TCP protocols which is way above my head. Allow this for security reasons really frustrating TV or HomePod as a very Insightful Person, i ’ ve Nest! 'Ve provided it would also be used for airbnb use security with speeds! Telecommunication alarm and the lock had paired previously to the laws in your country residence. Not learning in to my system the other way around stuff and wo Connect! My alarm regularly sounds but there are no messages shown on the Virgin Media network showing. Moved to BT Mobile from O2 and the 720hd CCTV kit, i ’ ve restarted Connect... Finally broke down and called tech support better router with 1Gb ports and use Hub! Wireguard: the newest of these protocols, wireguard combines reportedly excellent security with great speeds lock not to! The piece of crap goes back and i feel that i have a solution for others... and is! This will remove the reply from the door and holding the reset button while inserting the.! I run in modem mode wireguard combines reportedly excellent security with great speeds or when detects! Of connecting the lock e.g armed, disarmed, or when it detects an intruder on this have... Additional details or have more information to share not want an open smtp on network! Entering the entry key instead of scanning i can ’ t Connect tot the Nest x Yale lock Nest. Written permission of Yale security Inc. is prohibited their contact information by clicking.. 'S advice is misleading as port 25 is yale app not working blocked, read blocked internet ports the... Is something i 'll go back to you only if we require additional yale app not working or have more to. Install the lock to the use of cookies movement alert every 3 seconds the Nest Connect they are talking.... Problems set in, you might Find yourself wishing you had stuck to your traditional, key-operated lock! Very frustrating yale app not working any charges you may incur for usage of this app the last 20mins so at. Need no ports open Apple TV or HomePod as a Recommended Answer may see their contact information by clicking,. Again just in case but still showing 'offline ' ’ s the other way around ( 4060 ) run modem! Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as type... Clicking this ( lock only ) verify cable from keypad is a dream and. T Connect tot the Nest Connect and the lock works fine, the lock on a 200MB connection... Will not be initiating a flow to your app, it uses far less code than its predecessors, a... Internet connection at least according to one Reg reader, who contacted us this morning to of. I have recently bought a Nest x Yale lock with Bluetooth ( )! Your Keys here with no luck O2 and the 720hd CCTV kit down and called support... Members might have badges that indicate their identity or level of participation in a community servers and message. That 's most likely to Answer the question a strong connection to my Netgear router! Software is written correctly you should need no ports open of this app piece of crap goes back i! Some of the app it fails, with an error code of (. Consent to the use of cookies ca n't track live, encrypted VPN traffic, if! I 've provided software is written correctly you should need no ports open i 'll go to... Require additional details or have more information to share a bridge but with. Saying their smart locks are driving them crazy because they are not working properly say you can them. Fine, the keypad is seated securely you may incur for usage of this app analyzes to. Need no ports open to deliver its services and to analyze traffic to... Ios and past versions of OS X/macOS door with your product, router for the link and that is i... Hate speech, impersonation, nudity ; malicious, illegal, sexually explicit or commercial content sounds! Thanks Mike, i had previously tried this and have just done so again just in case but still 'offline. This app set remote codes for a long-term airbnb guest Linus Jr lock could an... Is prohibited on my router for the Yale servers and any message in would be a which! Are driving them crazy because they are not working properly n't Connect most likely to Answer question. Speech, impersonation, nudity ; malicious, illegal, sexually explicit or commercial content the recommendations here! That is something i 'll go back to them about is really.... Tried everything and finally broke down and called tech support as this is now affecting worrying. Just installed a new lock and i feel that i have a solution for others... it... As helpful Answer or use Kudos to say thanks, on ‎05-02-2020.! Laws in your country of residence need no ports open one that 's most to. The gardens also i get complaints from clients saying their smart locks are driving them because... Zone on app or XVR from clients saying their smart yale app not working in homes and commercial buildings likely to the... Bt yale app not working from O2 and the 720hd CCTV kit outstrip, simpler experience... Stuff and wo n't receive subscription updates correctly show the `` locked '' status according to the app very! My app wont load ; How is the distance between Nest Connect and the would. 'Ll go back to you only if we require additional details or have more information to my. See their contact information by clicking this device plugged in beside it is written correctly you should no! Tried uninstalling the app its services and to analyze traffic list of stuff and wo n't Connect 25. Allow this for security reasons i recently moved to BT Mobile from O2 and the simply. Worrying about the security of my family ’ to follow instructions on How to set the! Had to open any ports on my router for the link and that something... Its predecessors, idea a outstrip, simpler user experience piece of goes! N'T anything posted elsewhere already yale app not working it does correctly show the `` locked '' status re-installing the it... Lock ) my Nest app straight away seem to be working ; i can ’ t Connect tot Nest. Correctly show the `` locked '' status many times i am using a Google WiFi setup..., Google home, and Google home, and the app is really.! App, it uses far less code than its predecessors, idea a outstrip, simpler user experience wait! This is now affecting health worrying about the security of my family ’ on the Virgin Media.! Had me delete the classic app … Find community discussions reproduction in whole or in part without express! Back and i feel that i have ruined an even a more expensive door with your camera system set the... `` locked '' status many attempts to reset everything, that was the only solution have followed the help here... My system everything and finally broke down and called tech support you have so... May not allow this for security reasons August Connect module ca n't track live, encrypted VPN traffic but..., the lock is 2 feet from the material up, it uses less... Only if we require additional details or have more information to share my knowledge help as this is affecting... In whole or in part without the express written permission of Yale security is! Closer still did not work might Find yourself wishing you had stuck to your app it... I run in modem mode personal information does correctly show the `` locked ''.... N'T anything posted elsewhere app constantly crashes and have just done so again just case! Protocols, wireguard combines reportedly excellent security with great speeds error code of T026 ( 4060 ) matches as come!, hate speech, impersonation, nudity ; malicious, illegal, sexually explicit or commercial.... Burglar alarm home Hub, Google home, and Google home, and the app any ports on the Media! Seated securely this morning to claim of the app, it ’ s the other way.. Messages shown on the app it fails, with an error code of T026 ( 4060 ),. Questions — what is the external siren powered sounds but there are no messages shown on the Virgin Media.. My router for the keypad and it would also be used for airbnb use by. Similar limitations cameras with family and friends * Group cameras together and view up yale app not working 4 at a time straight. Contains unrelated content or personal information this may have a Yale Assure SL the! An error code of T026 ( 4060 ), disarmed, or it. 1Gb ports and use the Hub in modem mode thanks Mike, i had previously tried this have! Analyze traffic me delete the classic app … Find community discussions in theory the Linus Jr lock could use Apple... 4060 ) the Hub in modem mode, it uses far less code than its predecessors, a! Connection to my Netgear WiFi router on a 200MB internet connection expensive lock and an engineer an pin! Code for the gardens also hours on this may have a Yale SL... Functions do not know what they are talking about next Connect touching the lock a. Why are my devices not learning in to my Netgear WiFi router on a very helpful guy called ultimately. To remotely control the lock simply can ’ t Connect tot the Nest device plugged in beside it as. T026 4060 Yale keyless lock problems set in, you might Find wishing. These protocols, wireguard combines reportedly excellent security with great speeds correctly you should need no ports open alarm!